On Demand CRM Software - Right Now
RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more.
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Search experiments, large and small
In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...
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Microsoft Files Patent for Pay-As-You-Go Computing
Microsoft has unwrapped a present for thrifty business users -- a patent application for pay-as-you-go computing that could present new dimensions for software as a service. The application applies to both PC hardware and software that could be...
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